Return Policy

Define Peace

Return Policy

Thank you for shopping at Define Peace. We strive to provide you with the best shopping experience and high-quality products. Please read our No Return Policy carefully before making a purchase.

  1. All Sales Are Final: We regret to inform you that once an item is purchased, all sales are final. We do not accept returns, exchanges, or refunds for any reason, including but not limited to incorrect sizing, change of mind, or dissatisfaction with the product. It is essential to review product details, descriptions, and sizing charts thoroughly before making a purchase.

  2. Product Defects or Errors: In the unlikely event that you receive a defective or incorrect item, please contact our customer support team within 3 days of receiving the order. We will investigate the matter promptly and take appropriate action to resolve the issue, which may include providing a replacement or issuing store credit at our discretion.

  3. Shipping Address Accuracy: To ensure prompt and accurate delivery, it is your responsibility to provide a complete and correct shipping address during the checkout process. Failure to provide accurate information may result in the package being returned to our warehouse.

  4. Additional Shipping Charges for Incorrect Address: If an item is returned to our warehouse due to an incomplete or incorrect address provided by the customer, you will be responsible for covering the additional shipping charges required to resend the package. We will contact you to arrange payment for these charges, and the item will be shipped once payment is received.

  5. Lost or Stolen Packages: We are not responsible for any lost, stolen, or damaged packages once they have been shipped and are in the possession of the shipping carrier. It is your responsibility to ensure that the shipping address provided is secure and accessible for package delivery.

  6. Order Cancellation: Once an order is placed and payment is processed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

By making a purchase on our website, you acknowledge that you have read and understood our No Return Policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please contact our customer support team for assistance.

Define Peace reserves the right to modify or update this policy at any time without prior notice. The most recent version of the policy will be posted on our website for your reference effective June 15th 2023.